Before we came to Japan our thoughts (I think this is common for most people) on the country was that it will be expensive, dripping with technology and people who are fashionable, rich and a bit arrogant. Food would be a problem, but getting around would be easy.
Our impression now (after a few weeks) is that this place is special. The people are amazing, and everything just works sooo well. I think it takes a lot for us to be amazed, or impressed with things, but I can definitely say we have been overwhelmed by Japan.
This place is special.
The biggest thing is that the people are so amazingly polite and ordered. Japan is the world headquarters of customer service and politeness. I thought the endless ‘hi! How are you today!’ that you hear in stores in the US, was enough but here, people take the ‘customer is king’ concept to a totally new level. We went to MacDonald’s to get a green tea ice cream; they had run out, and the girl was so so sorry that she could not serve us this, she was almost tearful! Another funny example, was I went to the food court in a big store, they had just opened, so I was in the first group of people entering, EVERY member of staff ‘greeted’ us as we entered, as if we were walking into the Ritz. Things are so polite, that even the road construction workers, say hello to you as you walk past their site, and when ticket attendants leave the carriage, they turn and bow to the passengers. I could go on, and on. The basic thing is that people are so nice, bother to new people and to each other. To me it seems that society is kind of set up where people will think of the person in front of them first before themselves. It makes for such a nice travelling experience.
Having said all of this, people are a little reserved. They will not easily open a conversation with you (or anyone for that matter). Japan is not a noisy place full of people gossiping and yelling at each other (which is China in a nutshell!).
The other major point we noted were that things all JUST WORK PERFECTLY. Trains run exactly to time, and are spotless; ticketing systems are all logical and perfect; and navigation is a breeze. You know what to expect from people and from systems here, and that is nice.
What we have found is that things are all pretty new, but you don’t feel that you have arrived on to some moon base; things are not futuristic and unrecognisable. Japan is very clean, but not sterile; however people all take pride in their spaces, and in public spaces. Of course Japan is known for technology and it is everywhere, but Japan is not full of technology just for the sake of it - although you could say the fully automatic toilets, with heated seats, built in spray and ‘intense deodorisers’ is taking things a bit far! They use technology here to make this easier, or speed things up. People are not lazy due to the technology but it is there to make life easier. The only exception to that would be the taxis where the doors open and close by themselves! That’s probably a bit lazy, but pretty cool.
A simple example of functional advancements is the phones. They are miles and miles ahead of what we have in the UK and light years ahead of the states. People have money on the phones and use them to make small payments, also coupons and vouchers are all stored on the phones so when you go to the supermarket you have all you discount with you. When not paying for things on the phone, you can watch live TV, and a host of other things from the handset. It is amazing. Of course what this means is that most Japanese are glued to their phones, and metro trains are full of people gawping into the screens!!
Japan is notably homogeneous. There seems to be very very few foreign communities here, this is clearly very different to Europe and the US. This was no problem for all the reasons given above, but there is a strong sense that Japan would be a difficult place to come and settle in. The Japanese want to keep their culture fairly pure, however with a population that is reducing year o year, this approach might be put under pressure as a skills shortfall opens.
For me Japan is totally a country of cities – Greater Tokyo, Kyoto, Osaka and Nagoya make up the majority of the population and in total 80% of the population live in a city. This is not a bad thing for a traveller here, there are many amazing places outside of the cities also, and when you get out there, it feels so relaxing, due to the sparse population.
I guess in summary, we have come to love Japan, we will only be here for 3 weeks in total, but the place has an amazing feeling to it. All the hassles of life are made easier here, so you are left with time and space to enjoy and experience other more valuable parts of life. The people are all really nice, and again this makes the travelling experience really positive. I walk around always smiling, because people smile back! Sure they are reserved and maybe a little to clinical in their approach, but when things are as well thought through and efficiently run as they are here, why is this a problem!
I would warn you though, if you take a Shinkansen, never get to the station late – hoping that the train might be a bit late. In the last 20 years the average delay on a bullet train has been less than 1 minute. These things run to an atomic clock!! And you can never jump a queue to get your train!